Street Moda FAQ

Q. How much does shipping cost?
Shipping is a low flat rate of $6.99 for apparel and $9.99 for shoes in the US! (EXCLUDES bulk orders of 10 or more items. Actual freight charges apply.) International shipping is calculated by your location. Please use the drop down menu for all shipping costs and methods available to your location.

Q. When will I get my item?
It all depends on your selected shipping method, but please see some guidelines below to take into consideration. As always, don't hesitate to contact customer service directly.
Within the US

All orders are processed within 48 hours, excluding weekends.

All merchandise ships from the United States.

All shipping methods come with tracking visibility. All tracking numbers are sent via e-mail within 24-48 hours of payment being received. If you do not receive the tracking number, please contact customer service. Orders completed after 11:30 a.m. EST will drop next business day.

Orders including PLEASER, DEMONIA, FUNTASMA, BORDELLO, CATERPILLAR, GBX, GIORGIO BRUTINI, HARLEY DAVIDSON, IMPULSE, KLOGS, LAMO SHEEPSKIN, PEACE MOCS and SANITA, when being delivered to a PO Box or shipped with USPS, will include an additional 1.5 week processing delay due to these brands being dropshipped from other warehouses.

All United States Fed Ex Ground, 2 Day and Next Day Air shipments with merchandise value of $150 or more, and/or shipping to an apartment or condo complex, will require a signature upon delivery. No exceptions.

Any order with a subtotal value or $29.99 and under that is shipping by Standard US shipping will ship via DHL@Home service.

All orders shipping to PO Boxes will automatically be sent USPS.

International

All orders are processed within 48 hours, excluding weekends.

All merchandise ships from the United States.

DHL Global Mail does not provide tracking numbers. If you wish to have tracking visibility, please select DHL International Express.

Orders completed after 11:30 a.m. EST will drop next business day.

Orders including PLEASER, DEMONIA, FUNTASMA, BORDELLO, CATERPILLAR, GBX, GIORGIO BRUTINI, HARLEY DAVIDSON, IMPULSE, KLOGS, LAMO SHEEPSKIN, PEACE MOCS and SANITA, will include an additional 1.5 week processing delay as they are dropshipped from other warehouses.

Import duties and taxes are the customer's responsibility. Street Moda is NOT responsible for any import duties and/or import taxes.

Q. Do you ship outside of the United States?
Yes, we do! Certain countries do limit specific delivery services, but we'll have something that works for you. As a reminder and as stated on our policy pages and confirmation emails, Street moda is NOT responsible for any duty, taxes/vat, customs, and/or any other taxes imposed by the delivery company and/or your country's government. These fees are assessed by your government and the customs department.

Q. Do you ship to PO boxes or military APO/FPO addresses?
Yes, we do! Please see guidelines below.
PO Boxes and APO/FPO

All orders shipping to PO boxes and APO/FPOwill automatically be sent USPS.

Orders including PLEASER, DEMONIA, FUNTASMA, BORDELLO, LAMO SHEEPSKIN, KLOGS, GIORGIO BRUTINI, GBX, IMPULSE, OLD FRIENDS, NOTHINZ, PEACE MOCS, CAPE CLOGS and SANITA, have an additional 1.5 week processing delay as they are shipped from other warehouses.

Q. How can I track my order?
Tracking numbers should be automatically e-mailed to you upon the shipping of your item. The only shipping method that doesn't include tracking is DHL GLOBAL MAIL which is only for international customers. If you are not e-mailed your tracking number, please contact customer service.

Q. I am local, can I pick up my order?
Yes! Actually, a feature in the checkout on our website allowed you to pay and select customer pickup that requires no shipping fee. We just ask that you call or wait for us to call you to make sure your order is ready for pickup. Our phone number is (502)491-1889 x105 THIS OPTION IS ONLY AVAILABLE TO KENTUCKY AND SOUTHERN INDIANA RESIDENTS.

Q. I want to return my item, what do I do?
If you purchased before 5/17/2012-
Please visit our returns section in our store. Our return form, return policy, and shipping address are there to walk you through the entire returns process.

If you purchased on or after 5/17/2012-
We are glad to accept returns of any unworn/unused items for up to 30 days for a refund back to your original method of payment and up to 60 days for a merchandise credit. A $7.50 restocking fee will be deducted from your order refund.

Simply fill out the return form and use the prepaid “Smartlabel” on your invoice to send your securely wrapped order back to us. Please do not apply any tape or labels to the item/box itself. You will be charged a $7.50 restocking fee that will be deducted from your refund.

Q. I want to exchange my item, what do I do?
If you purchased before 5/17/2012-
You will receive a return/exchange form in your shipment. If you need a return/exchange form, visit the returns section in our store. Our return form, return policy, and shipping address are there to walk you through the returns process.

If you purchased on or after 5/17/2012 –
Domestic USA exchanges are FREE! Simply fill out the return/exchange form that was included with your order, wrap your order securely and use the “Smartlabel” shipping label to ship your exchange back to us. Either drop off your return at any FedEx or USPS office or you can leave your package for your postman to pickup.

If you are an international customer, just follow the steps for the domestic exchanges, however, prepaid return labels cannot be used outside the US. Please use the shipping carrier of your choice.

Q. How long does it take to process my return?
The average processing time is about 10 business days. It may take up to 3 weeks during peak times.

Q. I have received a damaged item, what do I do?
Please contact us first at returns@streetmoda.com or 502.491.1889 x123, or visit our returns section in our store. Our return form, return policy, and shipping address are there to walk you through the returns process. Make sure to include on the Return Form the type of damage and where the damage is located on the item.

If you purchased on or after 5/17/2012- In the unlikely event that you reeive an item that is different than our online description, we will be happy to offer free return shipping upon inspection of the item. Please use the prepaid ‘Smartlabel” included in your order to return your item to us for an exchange or refund. Make sure to fill out the Return form and include the type of damage and where it is located. Contact customer service for assistance at 502-491-1889 or email at returns@streetmoda.com.

Q. Do I have to pay shipping to return my item?
If you purchased before 5/17/2012- We do require the customer to pay return shipping unless we sent an incorrect or damaged item. If an incorrect or damaged item is sent, a prepaid label will be sent or return shipping will be refunded. Please contact customer service at 502-491-1889.

If you purchased on or after 5/17/2012- A prepaid return label is attached to your invoice and included in your order. If you are returning your item a $7.50 restocking fee will be deducted from your refund. If you are exchanging your item, return shipping is free!

You always have the choice of returning with your own preferred shipping carrier – You will not be charged the $7.50 restocking fee if you choose to return and pay for return shipping.

Q. What if I have a bulk return (10 items or more)?
Please call customer service at 502.491.1889 to get a return authorization number (bulk returns only). All returns of 10 items or more are subject to a non-negotiable 25% re-stocking fee.

Q. Can I return anything?
We do not accept returns on loungewear, intimates, swimwear, undergarments, hats or any worn items. We will accept returns on shoes without a shoebox but there will be a 40% restocking fee for returning the item without the box. If you return after the 30 day return period, we will allow an exchange, but your exchange will be based on the value your item is selling at presently, not the cost you bought it for.

Q. I was notified of an out of stock, what can I do?
Please call us at 502-491-1889 ext 106 or send us an email at OOS@streetmoda.com.

Q. How can my item be out of stock when I was e-mailed a tracking number?
The tracking numbers are generated and e-mailed automatically when a shipping label prints. Rarely there is an error in our inventory and this isn't actually discovered until the label prints and the warehouse attempts to pull the items for the order.

Q. What forms of payment do you accept?
MasterCard and Visa for US customers only (card must be registered in the US) and Paypal.

Q. I was notified my payment didn't go through, what happened?
This can be for a variety of reasons. If you were trying to pay with Paypal, please contact Paypal for the possible cause. If you were paying with a credit card, please contact customer service at 502-491-1889 for more information as to what the issue might be.

Q. Is it safe to use my credit or debit card online?
Yes. We have a secure website where your information is completely protected. We also do not store any of your credit card information for your safety.

Q. Do you allow cashier's checks or money orders?
We do not accept cashier's checks or money orders.

Q. Do you charge sales tax?
Sales tax is charged for Kentucky residents only. It is 6%.

Q. What is Paypal?
Paypal is an online service that allows the transferring of money securely and safely. Please visit www.paypal.com for more information.

Q. How do I use my promo code?
Promotional codes must be entered at checkout, codes are single use per user, codes cannot be combined or used in conjunction with other offers, discounts, or promotions. Codes must be used within the specified dates and will not be honored after their expiration. One code per purchase.

Q. Is my item authentic?
Yes. All of our items are authentic and come with tags and/or in bags/boxes with the name of the brand. We buy our items direct so there is never any reason to worry about authenticity.

Q. How do I know this will fit?
We do state average fitting instructions based on the feedback from our customers (such as true to size or runs large or small). However, this isn't 100% for all our customers. If that is the case for you, we do accept returns!

Q. What brands does Street Moda carry?
Streetmoda carries a variety of brands and we continue to get more in. Please see www.streetmoda.com for a list of our brands in stock. If you would like to see a particular brand that we happen not to currently carry, feel free to suggest it to us.

Q. I saw an item before and can't find it now, where did it go?
It is possible we are currently sold out of this item. You can always contact customer service on the availability of an item.

Q. Is my item going on sale soon?
Sale times vary for items depending on the quantity on hand and how well the item is currently selling. We cannot predict when items will go on sale and do not make price adjustments if you purchased your item before a sale.

Q. I want to know if you carry a specific brand/color/size/width?
Please visit www.streetmoda.com to see our list of current brands and sizes. If you can't find the information you are looking for, feel free to contact customer service at 502-491-1889 with any questions. We would be happy to hear from you!

Q. Where are you located?
We are located in Louisville, Kentucky.

Q. What are the benefits of having an account with you?
Having an account with us allows for easy re-ordering if you decide to shop with us again. Also, our return customers get e-mailed various promotional/discount codes for large savings!

Q. How can I get assistance?
If your question wasn't answered here, please contact customer service 502-491-1889 and we'd be happy to assist you!!